Jira client desk7/31/2023 Hootsuite for Jira Service Desk by 6kites, a certified Atlassian expert, seamlessly connects customer feedback from social media channels like Twitter, Facebook, and Instagram to service teams. This can mean that IT teams won’t spend time where it is needed most. Finally, these requests, feedback, and bug reports are not categorized by highest priority, assignee, or type of request. Important inquiries and urgent issues may not be seen by the right team at the right time. Furthermore, social media is not an environment IT traditionally has had a presence in. These interactions are also public – read: visible – to everyone on the world wide web. First, customers have high expectations for a fast response time, with 80% of Twitter users expecting a response within a day. Power survey of over 23,000 online consumers, 70% of consumers have used a company’s social media channels for customer support. Here are some great apps that allow your customer service team to plug in to many channels: Social mediaĪccording to a J.D. This presents a challenge for service teams: how can they stay on top of all these customer support channels? Customers reach out on social media, inside the product, on chat, or (if possible) carrier pigeon. Using Jira Service Desk, your team can collect customer requests through a simple customer portal, or helpdesk, and through email.īut these are just two of the many channels customers use to request help. Thanks to the many apps created specifically for Jira Service Desk, you can customize your service desk and queues to make customer service a breeze. Jira Service Desk’s powerful integration with Jira Software allows service and development teams to close the feedback loop and resolve requests faster.īut that’s not the only integration Jira Service Desk has. Jira Service Desk is focused on helping service teams deliver great customer service.
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